Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You may inspect and handle the product to the extent necessary to determine its nature, characteristics and functionality. If the product has been handled beyond what is necessary for this purpose and this results in a reduction in value, you may be responsible for that reduction in value. Where possible, please return the product securely packaged to protect it during transportation.
To start a return, you can contact us at info@vernord.com. Please note that returns will need to be sent to the following address: Kogtvedparken 80, 5700 Svendborg, Denmark
If your return is accepted, we will provide instructions on how and where to return your package. You are responsible for arranging and paying the return shipping costs. Vernord does not provide prepaid return shipping labels for ordinary returns.
Returns must be sent directly to Vernord and must not be sent cash on delivery (COD) or to a parcel shop or collection point unless agreed with us in advance
You can always contact us for any return question at info@vernord.com.
Damages and issues
Please inspect your order upon receipt. If your item is defective, damaged, incorrect or otherwise does not conform to your order, please contact us at info@vernord.com as soon as reasonably possible so that we can assess the issue and find an appropriate solution.
Where relevant, please include your order number and photos of the product and packaging. Requesting prompt notification or photographs does not limit your statutory right to complain.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards, except where required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
You may inspect and handle the product to the extent necessary to determine its nature, characteristics and functionality. If the product has been handled beyond what is necessary for this purpose and this results in a reduction in value, you may be responsible for that reduction in value.
To exercise your right of withdrawal, please contact us at info@vernord.com before the 14-day period expires.
Refunds
We will notify you once we have received and inspected your return.
If you exercise your statutory right of withdrawal, we will refund the payments due to you without undue delay and no later than 14 days after we have been informed of your decision to withdraw. We may withhold the refund until we have received the returned product or you have provided documentation showing that the product has been returned, whichever occurs first.
Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed. Your bank or payment provider may require additional processing time before the refund appears in your account.
If you have any questions about a refund, please contact us at info@vernord.com.